Influences on patient satisfaction in healthcare centers: a semi-quantitative study over 5 years.

Thornton RD, Nurse N, Snavely L, Hackett-Zahler S, Frank K, DiTomasso RA. BMC Health Serv Res. 2017 May 19;17(1):361. doi: 10.1186/s12913-017-2307-z.

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